Accessibility Options

Terms and Conditions

Our commitment to you/your client

This agreement was last modified on 10th September 2019.

Notification of Terms and Conditions

You/Your client will always be seen by a qualified physiotherapist unless otherwise informed, registered with the Health and Care Professions Council, who will examine and treat you/your client in line with the Chartered Society of Physiotherapy's code of practice. After examination the physiotherapist will explain her/his assessment of the condition and propose treatment if appropriate, explaining what is involved, including any risks. You/your client may decline any of the treatments proposed, without prejudice.

Your/your client’s consultation and treatment will usually be on a one-to-one basis (unless otherwise agreed) and in the privacy of the treatment room/cubicle or in a chosen domiciliary setting.
Your/your client’s appointment/s will be scheduled according to their needs and to the best of our ability.
A letter is normally sent to your/your clients’ GP or referrer unless requested otherwise.

Anyone may book an appointment. This should be done by telephone on 0800-043-0327

Letters & Reports

Requested reports and/or letters are charged in respect of the total time taken to prepare them. They are based on the costs as shown above.

Telephone conversations over 15 minutes will be charged and are again based on the above costs. Administration charges are billed at £25.00 per hour.

Private Health Insurance Claims

PhysioFunction Ltd. is registered with the major insurance companies including BUPA, Vitality and AXA, and can invoice these companies directly. Please note that the ultimate responsibility for settling your/your clients’ account lies with you/your client and you/your client will be required to meet any shortfall arising from the claim. Late cancellations or non-attendance will also be charged directly to the client.

Please contact the relevant insurance company before embarking on a course of treatment to confirm:

  1. that you/your client are covered for the condition for which you/your client requires physiotherapy
  2. details of any excess that you/your client may have on the policy,
  3. details of any fee cap that your/your clients’ insurance company may operate

Please note that for BUPA and AXA clients the length of the time for the appointment differs from standard. Initial assessments are 45 minutes, with follow on appointments being 30 minutes.


PhysioFunction is a teaching centre and has university students and work experience students shadowing/treating alongside our qualified physiotherapists. If you/your client do not want to have a student present, please advise the treating physiotherapist.

Cancellation Policy

PhysioFunction Ltd requires 24 hours-notice of any cancellation.

If you/your client need to cancel / re-arrange any appointments, please give us 24hrs notice. The ways you can contact us to advise us of a cancellation are by telephone to 01327 842321 or by email to Out of normal working hours there is an answerphone for you to leave a message.

Failure to provide 24 hours-notice of a cancellation for any reason will incur a cancellation charge which is the full cost of consultation charges at our clinic or domiciliary visits.

Please also note that Insurance companies do not always cover late cancellations or non-attendance. If not covered, these charges will be payable by you/your client.

If there are a significant number of cancellations made on your/your clients account, we will contact you/your client to discuss and agree a solution.

Clinic Appointments

If a patient is more than 15 minutes late for their scheduled appointment, it will be at the discretion of the therapist if they can be treated or not.


Payment for initial consultations for private paying individuals must be made at time of booking. Payment for all other treatments is required at time of treatment or within 7 days of invoice date. Payment methods are shown on our invoice.

Insurance & Regulation

We confirm that PhysioFunction hold the appropriate professional indemnity insurance in respect of your/your client’s treatment. We confirm that our clinicians are regulated by the Health and Care Professions Council, and our physiotherapists are members of the Chartered Society of Physiotherapists.


We will treat all information, facts, matters, documents and all other materials of a confidential nature which we receive or create as a result of your/your client’s treatment as confidential. All written, audio, visual and video records will be stored securely. Information shared within the treatment sessions will be treated with the strictest of confidence and at no time will this information be shared with any third parties without your consent. PhysioFunction confirm that we are GDPR compliant and are registered with the Information Commissioners Office on the “Register of Data Controllers” as required by the Data Protection Act 1998. All data held by us is processed in accordance with GDPR.


Clients are required to consent to assessment and treatment. They are expected to respect the clinician during the treatment sessions. Aggressive and/or abusive behaviour will not be tolerated. Additional permission will be required for audio / video recording and for the circulation of reports to other relevant professionals.


The client is free to withdraw from therapy at any time without stating a reason provided that 24hrs notice is given for any booked appointments.

Termination of Therapy

PhysioFunction Ltd reserves the right to terminate therapy at any time.

PhysioFunction Ltd reserves the right to amend these terms and conditions from time to time.

Acceptance of Terms & Conditions

I disagree / agree to the above terms and conditions of therapy

I disagree / agree to the use of audio / visual and video recording (not for third party use)

I disagree / agree to the circulation of reports to other relevant professionals

I disagree/agree to PhysioFunction informing my GP of my treatment

Signed……………………………………………...................... Date …………………………….

Print Name .....................................................................................................

(Client / carer / case manager / solicitor)

Signature of the therapist…………………………………………………………...................

We currently accept the following Private Medical Insurance