Privacy Policy
PhysioFunction Ltd is committed to upholding your privacy and taking care with your personal data as a valued client and as a user of our website.
Who we are:
The data controllers is: PhysioFunction Limited.
PhysioFunction is a Neurological Physiotherapy Rehabilitation Company.
Our registered address is : 50 High Street, Long Buckby, Northamptonshire, NN6 7RD.
If you have any questions about this Privacy Policy, you can get in contact by writing to:
Data Protection Officer: helenlogan@physiofunction.co.uk
What information we collect about you.
This can include the following: name, date of birth, address, phone number, email address, job title, company address, payment details where relevant, IP address, geographical location of where you accessed our website, how you use/interact with our website, information from cookies (if you have consented to their use) and information about your computer or other electronic device (tablet browser type). For more information on our use of cookies, please see section below titled: Use of Cookies
Security of your information
PhysioFunction respects your data and has taken appropriate measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.
Using our Website and contacting us via our Website
What Information do we collect?
On our website
Where you have given your consent (where lawfully required) we use cookies and log files to collect information from the computer hardware and software you use to access the Site or from your mobile. This includes the following:
Please see our cookie policy below.
Case Study, Testimonials and Images on our website have been obtained and names collected with the individual's consent. We will always seek consent before using any public material on our website.
Our website uses software developed by Expression Engine, here is the link for Craft’s privacy document. https://docs.expressionengine.com/latest/general/gdpr.html
Third Party Links and Services
Our website contains links to third party websites and services. Please remember that when you use a link to go from our Site to another website or you request a service from a third party, this Privacy Policy no longer applies.
Your browsing and interaction on any other websites or your dealings with any other third-party service provider, is subject to that website’s or third-party service provider’s own rules and policies.
We do not monitor, control or endorse the privacy practices of any third parties and encourage you to become familiar with the privacy practices of every website you visit or third-party provider that you deal with and to contact them if you have any questions.
This Privacy Policy applies solely to personal information collected by us through our Service and does not apply to third party websites and third-party service providers.
How do we use the information we collect from our Website.
We use the information collected from log files and cookies to monitor site traffic, volume and usage statistics. We use this information to ensure that our website provides the best service possible to our users.
We use a third party to collect and analyse our data called Google Analytics. For Google Analytics Privacy Policy, please review - https://policies.google.com/pr...
On our Website Contact Page
We collect information when you voluntary complete the Contact Form and when you tick the opt in box to receive updates on the service we offer, new technologies, quarterly newsletters and future events.
The personal information that you complete on the contact form will be backed up and stored so that we can respond to your enquiry. The personal information that you have provided will be deleted 3 months after your enquiry or when your enquiry has been fulfilled by our Client Services Team.
How will we use the information we collect about you.
We collect information about you to manage your enquiry about our service and if you agree to email you about marketing updates on the service we offer, new technologies, quarterly newsletters and future events. Your enquiry will be dealt with by our Client Service team and if you have opted in to receive marketing updates this will be handled by the Marketing Team. Your personal details will be retained until your enquiry has been fulfilled and/or you are no longer a client with us.
E-newsletter and Email updates about our service, new technologies and future events
If you have voluntary opted in and consented to receive updates about our service, new technologies and future events, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes.
In some of our e-mail messages we use a ‘click through URL’ linked to third party websites – YouTube, Vimeo,Facebook, Instagram, Twitter and LinkedIn. We may track click-through data to assist in determining interest in particular topics and measure effectiveness of these communications.
We use a third-party provider MailChimp to deliver our E-mailed quarterly newsletter and service updates. We gather information about E-Mail clicks and openings.
For more information, please refer to the Mail Chimp privacy notice by reviewing it here - https://mailchimp.com/legal/pr...
People who enquire about our service via Social Media
People who contact us via Facebook, Twitter, Instagram, LinkedIn via the direct message function will be stored in our in-box for 3 months and after this date the message will be deleted – it will only be shared with the intended recipient.
We also use a third-party provider via Hootsuite to manage our social media interactions. If you send a direct message via social media the message will be stored by Hootsuite for 3 months.
Hootsuite’s Privacy policy can be viewed here https://hootsuite.com/en-gb/le...
People Who Enquire about Our Service by Telephone
In order to provide information about our service to people who enquire for the first time, we need to hold the details of the person who requested this information. The information will be used by Client Service Personnel to fulfil your enquiry and then deleted once the request has been fulfilled and/or you are no longer a client of PhysioFunction.
People who enquire about our Service by Email
In order to provide information about our service to people who enquire for the first time, we need to hold the details of the person who requested this information. The information will be used by Client Service personnel to fulfil your enquiry and then deleted once the request has been fulfilled and you are no longer a client of PhysioFunction.
People Who Register as New Business Clients
See separate privacy notice.
People Who Register as New Clients
See separate privacy notice.
People Who Use or Purchase Our Technology
Technology providers that we utilise are able to access client data for monitoring and support purposes only. All clients will be informed of this prior to using or purchasing the technology and will be asked to sign a consent form. The technology providers are listed below:
Cyclone Mobility
Cyclone Mobility provide us with the FES bike systems that we use at our Moulton Centre of Excellence.
All clients will receive their own security password and log-in number. The security passwords/log-in number will be used by the client to access their own dashboard on the FES bike system so that they can use the device and access their performance information.
Cyclone are able to access all patient data stored within the online database (rtilink.com). They are also able to log into the tablet controllers of the RT300 and the RT200 via the LogMeIn platform. Both are for monitoring and support purposes only with regards the use of the FES equipment. Should any auditing/research plans be formed consent would be sought separately to the usual everyday use consent that will be given by the client at the start of their treatment.
Their privacy document can be reviewed here: https://www.cyclonemobility.com/privacy-cookie-policy/
Medi-Touch
Medi-Touch provide us with the Balance Tutor piece of equipment that we use at our Moulton Centre of Excellence.
All clients will receive their own security password and log-in number. The security passwords/log-in number will be used by the Neurological Physiotherapist to access Balance Tutor dashboard to use the device as part of the clients’ rehabilitation and access the client’s performance information.
The Medi-Touch Representative will only access the Balance Tutor when accessing the Balance Tutor for training and technical support under the guidance of a PhysioFunction member of staff. However, in the event of a multi-centre research trial, separate client consent will be attained as data will be required by third parties.
The Medi-Touch Privacy Document can be reviewed here - http://meditouch.co.il/about-us/privacy-policy/
Ottobock
Ottobock provide us with FES devices for Foot Drop for our clients to purchase to use in their daily life. When there is a fault with a device, the device will be sent back to the manufacturer Ottobock to be mended on behalf of the owner (client). The manufacturer will at this point be able to access the owners name and D.O.B as it will be stored on the device. The manufacturer will not use the data, but owners will be made aware of this process and consent sought by PhysioFunction.
Job applicants, current and former employees
Please see separate Privacy Policy by clicking here
Security of your information
PhysioFunction respects your data and has taken appropriate technical and organisational measures to ensure we have migrated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.
Profiling and automated decision making
Details on your interactions with PhysioFunction may be used to review the effectiveness of our service. However, we do not undertake any automated profiling or automated decision-making processes.
Your rights
Subject to certain limitations, you have the right to:
- Object to the processing of your personal data, based on your particular situation, where this processing is based on the legitimate interests of PhysioFunction, where it involves direct marketing, or where it is completed for research purposes.
- Withdraw consent to the use of your information. All of our marketing communications contain an unsubscribe link.
Concerns or Complaints
If you have concerns or questions over the collection, storage or processing of your data please contact:
Data Information Officer
50 High Street, Long Buckby, Northamptonshire, NN6 7RD
helenlogan@physiofunction.co.uk
If you have concerns about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK commissioner’s Office (ICO).
You can find the details on how to do this on the ICO website – https://ico.org.uk/concerns/ or by calling their helpline on 03003 123 1113
Changes to our Privacy Policy
We keep our Privacy Policy under review. The Privacy Policy was updated on 6th January 2021.
This agreement was last modified on 1st June 2021.
PhysioFunction Ltd Privacy Notice For Clients
We take seriously our obligations to protect your privacy. The General Data Protection Regulation, incorporated in the UK by The Data Protection Act 2018 (the Act), requires us to provide you with important information on how we collect and use your personal data.
Your data is processed by PhysioFunction Ltd, whose principal business address is 50 High Street, Long Buckby, Northamptonshire, NN6 7RD. For the purpose of the Act, PhysioFunction Ltd is defined as a data controller. The Data Protection Officer is Helen Logan and they can be contacted via helenlogan@physiofunction.co.uk
We can only process your data if there is a legal basis for doing so. We rely on three legal bases for processing your data. These are: your consent, which you can withdraw at any time; our legitimate business interests; and the proper management of a contract to which you are a party.
We must also specify the purposes for processing your data. The purpose of processing your data is because you have asked for something to be done so that you can enter into a contract, or is in relation to a contract which you or your client have entered into.
We need to inform you of other parties who we may share your data with. Internally we need to share your data with Physiotherapists, Occupational Therapists, Sports Therapists Finance, Administration and Client Services. [We may need to share your data externally with Case Managers, Solicitors, GP’s, Physiotherapists, Consultants, Technology Providers and any other Healthcare Professionals in order to keep them updated of your treatment with us. Additionally, we use the contractors/individuals/external cloud-based systems listed below to process your data. Any contractors with whom we share data about you, or who generate data as a result of our request, will be required to delete your data as soon as they have concluded the service provided to us:
1.PPS – this is a cloud-based system that we use to hold your data and treatment notes.
2. MindMotion GO – A neurological computing platform – Not for all customers
3. Tyro Solution – Neurological computer based hand therapy – Not for all customers
4. FES Devices – Functional Electrical Stimulation – Not for all customers
We do not transfer any of your data outside of the EEA unless you are an international customer. If you are an international customer personal data shall not be transferred to a country or territory outside the EEA unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
Importantly, you have a number of rights with regard to the data that we hold about you. For example, you can request access to your data, and can require that we rectify or erase it. Your requests will be properly considered. However, this does not automatically mean that we will agree to your request, as we may have other obligations that outweigh your rights. For example, we may be required to legally defend our activities.
We retain your data for a number of reasons and will only keep it for as long as is necessary. Some of the time limits imposed on us are as a result of our statutory obligations.
1.Financial Data must be kept for 6 years.
2. Client Records Adults – 8 years after conclusion of treatment or death
3.Client Records Children – Until the customer’s 25th birthday or 26th if the young person was 17 at conclusion of treatment, or 8 years after death.
4.Client records – Med Legal – external documentation is destroyed upon completion of case.
The legislation covering data protection is quite complex. We have tried to keep this document brief and clear to help you understand your rights in respect of the personal data that we process. Should you require further information or in the event that you are not content with how we are managing your personal data, please contact [the individual named above] using the contact details supplied.
You should also be aware that you have the right to lodge a complaint with the UK’s independent data regulator, the ICO, see details below.
ICO helpline 0303 123 1113
This agreement was last modified on 1st June 2021.
PhysioFunction Ltd Privacy Notice For Direct Job Applicants
We take seriously our obligations to protect your privacy. The General Data Protection Regulation, incorporated in the UK by The Data Protection Act 2018 (the Act), requires us to provide you with important information on how we collect and use your personal data.
Your data is processed by PhysioFunction Ltd, whose principal business address is 50 High Street, Long Buckby, Northamptonshire, NN6 7RD. For the purpose of the Act, PhysioFunction Ltd is defined as a data controller. The Data Protection Officer is Helen Logan and they can be contacted via finance@physioFunction.co.uk
We can only process your data if there is a legal basis for doing so. We rely on two legal bases for processing your data. These are: your consent, which you can withdraw at any time (although without this we cannot process your application further); we also rely on our legitimate business interests.
We must also specify the purposes for processing your data. The only purpose for processing your data is to progress and assess your application to join PhysioFunction Ltd.
We need to inform you of other parties who we may share your data with. Internally we need to share your data with the person(s) overseeing the recruitment process and managers who may conduct interviews or who otherwise might be involved in the selection process. If colleagues are to be involved in the recruitment process, certain, limited data may be shared with them. Externally, we may use the contractors/individuals listed below as part of the interview process Any contractors with whom we share data about you, or who generate data as a result of our request, will be required to delete your data as soon as they have concluded the service provided to us.
We do not transfer any of your data outside of the EEA.
Importantly, you have a number of rights with regard to the data that we hold about you. For example, you can request access to your data, and can require that we rectify or erase it. Your requests will be properly considered. However, this does not automatically mean that we will agree to your request, as we may have other obligations that outweigh your rights. For example, we may be required to justify why we have not offered someone a role.
In the event that you are offered and accept a role with us, we will inform you of how your data will then be processed. Data from the recruitment and selection process may be retained as part of wider employee data held on you.
In the event you are not offered a role, or you are offered a role but turn it down (or otherwise do not become an employee of the Company), we will delete such personal data that is no longer required for our legitimate business purposes, unless you have told us that you wish us to retain your data in the event other opportunities may become available for which you may be considered. This being the case, we will retain your data for this purpose for up to 12 months.
The legislation covering data protection is quite complex. We have tried to keep this document brief and clear to help you understand your rights in respect of the personal data that we process. Should you require further information or in the event that you are not content with how we are managing your personal data, please contact the individual named above using the contact details supplied.
You should also be aware that you have the right to lodge a complaint with the UK’s independent data regulator, the ICO, see details below.
ICO helpline 0303 123 1113
PhysioFunction Ltd Privacy Notice For Business Clients: 7th January 2022.
We take seriously our obligations to protect your privacy. The General Data Protection Regulation, incorporated in the UK by The Data Protection Act 2018 (the Act), requires us to provide you with important information on how we collect and use your personal data.
Your data is processed by PhysioFunction Ltd, whose principal business address is 50 High Street, Long Buckby, Northamptonshire, NN6 7RD. For the purpose of the Act, PhysioFunction Ltd is defined as a data controller. The Data Protection Officer is Helen Logan and they can be contacted via helenlogan@physiofunction.co.uk
We can only process your data if there is a legal basis for doing so. We rely on three legal bases for processing your data. These are: your consent, which you can withdraw at any time; our legitimate business interests; and the proper management of a contract to which you are a party.
We must also specify the purposes for processing your data. The purpose of processing your data is because you have asked for something to be done so that you can enter into a contract or it is in relation to a contract which you or your client have entered into.
We need to inform you of other parties who we may share your data with. Internally we need to share your data with Physiotherapists, Occupational Therapists, Sports Therapists, Finance, Administration and Client Services. [We may need to share your data externally with Case Managers, Solicitors, GP’s, Physiotherapists, Consultants, Technology Providers and any other Healthcare Professionals in order to keep them updated of your treatment with us. Additionally, we use the contractors/individuals/external cloud-based systems listed below to process your data. Any contractors with whom we share data about you, or who generate data as a result of our request, will be required to delete your data as soon as they have concluded the service provided to us.
1. PPS – this is a cloud based system that we use to hold your data and treatment notes
2. MindMotion GO – A neurological computing platform – Not for all customers
3. Tyro Solution – Neurological computer based hand therapy – Not for all customers
4. FES Devices – Functional Electrical Stimulation – Not for all customers
We do not transfer any of your data outside of the EEA unless you are an international customer. If you are an international customer personal data shall not be transferred to a country or territory outside the EEA unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
Importantly, you have a number of rights with regard to the data that we hold about you. For example, you can request access to your data, and can require that we rectify or erase it. Your requests will be properly considered. However, this does not automatically mean that we will agree to your request, as we may have other obligations that outweigh your rights. For example, we may be required to legally defend our activities.
We retain your data for a number of reasons and will only keep it for as long as is necessary. Some of the time limits imposed on us are as a result of our statutory obligations.
1. Financial Data must be kept for 6 years
2. Client Records Adults – 8 years after conclusion of treatment or death
3. Client Records Children – Until the customer’s 25th birthday or 26th if the young person was 17 at conclusion of treatment, or 8 years after death.
4. Client records – Med Legal – external documentation is destroyed upon completion of case.
The legislation covering data protection is quite complex. We have tried to keep this document brief and clear to help you understand your rights in respect of the personal data that we process. Should you require further information or in the event that you are not content with how we are managing your personal data, please contact [the individual named above] using the contact details supplied.
You should also be aware that you have the right to lodge a complaint with the UK’s independent data regulator, the ICO, see details below.
ICO helpline 0303 123 1113
Cookies are small text files that are placed on your computer when you visit a website. They are widely used to help make websites work, and/or work more efficiently, as well as provide information to the owners of the site (PhysioFunction Ltd).
The list below explains the cookies that PhysioFunction Ltd use and their purpose.
COOKIE | NAME | PURPOSE OF COOKIE
Universal Analytics (Google)
_ga, _gali, _gat, _gid
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
Read Google's overview of privacy and safeguarding data
YouTube cookies
PREF*
VSC*
VISITOR_INFO1_LIVE*
remote_sid*
We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy enhanced mode. Read more at YouTube’s embedding videos information page.
PREF - * Expires after eight months
VSC - * expires at the end of your session
VISITOR_INFO1_LIVE - *expires after eight months
remote_sid - * expires at the end of your session
Vimeo Cookies
player, vuid
We embed videos from our official Vimeo channel. When you press play Vimeo will drop third party cookies to enable the the video to play and to collect analytics data such as how long a viewer has watched the video. These cookies do not track individuals.
How to change your cookie preferences on the PhysioFunction website.
You can change your cookie preferences at any time by clicking on the ‘C’ icon. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to refresh your page for your settings to take effect.
Alternatively, most web browsers allow some control of most cookies through the browser settings.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer's website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Third Party Links and Services
Our website contains links to third party websites and services.
Your browsing and interaction on any other websites or your dealings with any other third-party service provider, is subject to that website’s or third-party service provider’s own rules and policies.
We do not monitor, control or endorse the privacy practices of any third parties.
Our website links to the following third parties:
Ottobock
Cyclone Mobility
GMove
LiteGait
MindMotion GO
Google Adwords
PhysioFunction Ltd uses Google Adwords and will use remarketing or similar audiences to advertise on-line.
Google Adwords will show PhysioFunction’s adverts on its search engine and on sites across the internet.
Google will use cookies to serve ads based on a person’s past visits to the website.
Visitors can opt out of Google’s use of cookies by visiting Google’s Ad Settings:
http://google.com/settings/ads/onweb/optout?hl=en
Visitors to the PhysioFunction website are also able to opt- out of our third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page:
http://optout.networkadvertising.org/#/
Your rights
Subject to certain limitations, you have the right to:
- Object to the processing of your personal data, based on your particular situation, where this processing is based on the legitimate interests of PhysioFunction, where it involves direct marketing, or where it is completed for research purposes.
- Withdraw consent to the use of your information. All of our marketing communications contain an unsubscribe link.
Concerns or Complaints
If you have concerns or questions over the collection, storage or processing of your data please contact:
Data Information Officer
50 High Street, Long Buckby, Northamptonshire, NN6 7RD
helenlogan@physiofunction.co.uk
If you have concerns about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK commissioner’s Office (ICO).
You can find the details on how to do this on the ICO website – https://ico.org.uk/concerns/ or by calling their helpline on 03003 123 1113
Changes to our Privacy Notice and Cookies Policy
We keep our Privacy Notice and Cookie Policy under review. The Privacy notice and Cookie Policy was updated on 6th January 2021.
We currently accept the following Private Medical Insurance
